Customer satisfaction is always our top priority. We handle each query on an individual basis and to the best of our ability. While we hope you are happy with your order, if you are not, we will happily offer you a full refund or exchange, once we are happy with the condition of the returned garment.
We must stress that in order to receive a refund or exchange the item(s) must be unworn, and in perfect condition with all the labels attached in the original place and in the original packaging.
Customers must not wear make-up, perfume, hairspray etc that could mark or leave a scent on the clothing. We are unable to accept returns where these instructions have not been followed. Footwear must be returned in its original undamaged box and padding material, otherwise it will not be accepted. Footwear must only be tried on in carpeted areas to avoid marking and damaging the shoe, which would prevent it being returned.
Lux Boutique is happy for you to return any item you purchase from our site within 14 calendar days of receiving it (Christmas Excluded). Your refund will be credited to the original payment method once the returned item has been received and inspected.
We have the right to refuse any exchange or refund if the goods are returned in a condition whereby they are not saleable or they are damaged.
Please note
- For reasons of hygiene, certain items are non returnable (hats, pierced jewellery, etc.)
How can I return items?
It is in our interest that you are super happy with your purchase but if, for whatever reason, you are not entirely satisfied and wish to return an item please email us first at luxboutiquekilkenny@gmail.com and let us know why. We are always happy to hear what to have to say and to improve upon our service as best we can.
If you have purchased from our online site, you can make a return via An Post or through a parcel or courier service. You must have your order number. Please include a copy of your order receipt in the packaging when returning.
Returning items by post or courier/parcel services:
Re-pack the items in the original packaging with all the original labels and tags attached. Simply return it to Lux Boutique, 1 St. Kieran Street, Kilkenny, R95 RHN4.